Overview
For terms and condition for our services and equipment please click the following link. CLICK HERE.
For in-depth Term and Conditions for our RTO please view our STUDENT HANDBOOK. 
OVERVIEW
Booking Policy
Students and Clients will have to prepay the course fee to confirm booking and enrolment on a course.
Alternative payment options can be made with prior arrangements between SRC and clients. Possible examples include contract engaged on-going client training packages.
However, students paperwork will not be processed until all information requested is submitted and full payment has been confirmed.
Language literacy and numeracy (LLN)
- If you have a Language literacy and numeracy (LLN) issue eg. English not your first language. And don’t disclose this before booking. You will be assessed by the trainer on the day and if found you are unable to attend the course you will NOT be entitled to a refund and your enrolment cancelled. ALL OUR COURSES ARE DELIVERED IN ENGLISH.
- If you identify you have an LLN issue, you will need to provide at your own cost an accredited 3rd party interpreter. This person must not be of any relation ie. family, friend or co-worker. This will need to be prearranged and confirmed by Sydney Rescue Staff before your booking will be confirmed.
Warranty and Refunds
SRC will reserve the right to hold entire payment of clients and students if:
• Students do not turn up to course on time (Must arrive within 30min of start timing, unless they have called ahead with a valid reason, but will be on case-by-case basis). Must give a minimum of 1 business day (24hrs) notice for face-to-face public facility booked courses. Must give a minimum of 3 business days (72hrs) for on-site client booked courses. Must give a minimum of 3 business days (72hrs) notice for any private facility booked courses.
• Are removed from course for unacceptable behaviour.
• Staff feel threatened or intimidated by students or clients who made the booking.
• Additional information not received as required by quote or email correspondence.
• Under the influence of alcohol or drugs on arrival or during course.
• If you book within these time frames ie: you book a public course the 1 day prior to course starting you will not be entitled to a refund.
• If the booking or enrolment is found to be fraudulent.
• Circumstances around booking (from student or client) are found to fraudulent or suspicious in nature and may cause financial or reputational harm.
• If you have a language literacy and numeracy (LLN) issue eg. English not your first language. And don’t disclose this before booking. You will be assessed by the trainer on the day and if found you are unable to attend the course you will not be entitled to a refund and your enrolment will be cancelled. ALL SRC COURSES ARE DELIVERED IN ENGLISH.
• Students are deemed Not Yet Competent (NYC).
• Students who withdraw from the course or are withdrawn by the client who made the booking.
• Students who do not complete the course within the accepted timeframe. Although, extra time can be added for additional fees. However, if no correspondence is received directly from the student or client requesting an extension with payment received within 7 days of the booked last day, students will be withdrawn from the course and given a result depending on whether they have been assessed for any part of the course.
• Students who are deemed NYC will have to pay a re-booking fee of 100% of total course fee, this will include re-training and re-assessment. Amount of re-training will be dependent on where the students fell short of the knowledge and skills required to achieve the competency.
Refunds will be given students if:
• Cancelled more than 3 business days prior to course start for private facility/on-site grouped booking.
• Cancelled more than 1 business day prior to course start for public bookings.
• Family emergency during course (must provide evidence).
• Student booked on incorrect course (partial payment may be held due to student package costs).
• Unforeseen circumstance on student’s behalf but will be on a case by case basis.
• An administration of fee of $50 or 20% of total fee whichever is higher, will be retained by SRC upon any cancellation.
• Sydney Rescue Consultants requires written notification of withdrawal from training the completion of the Withdrawal from Training Form. Refund will be assessed upon receipt of the request. Statement of fees that includes all fees applied and any fees refunded (if applicable) will be provided where a student withdraws from training.
• Sydney Rescue Consultants will process refund requests within 7 days from the day of receipt. The reimbursement procedure may take up to 4 weeks.
• All refunds will be paid to the person or organisation that originally paid the fees.
• Sydney Rescue Consultants does not accept liability for loss or damage suffered in the event of withdrawal from a course by a client.
• Sydney Rescue Consultants provides a full refund to all clients, should there be a need for Sydney Rescue Consultants to cancel a course. In the first instance Sydney Rescue Consultants will (where possible) provide an opportunity for the client to attend another scheduled course. If Sydney Rescue Consultants cancels a course, clients do not have to apply for a refund; Sydney Rescue Consultants will process the refunds automatically.
• Refunds for cancellation of enrolments and other conditions are granted based on the refunds table in the annex of this policy.
Warranty
- Students are deemed qualified and competent at the time of assessment, therefore it is outside of Sydney Rescue Consultants Pty Ltd control what students do with their qualifications after the course is finished.
For further in-depth information please view our STUDENT HANDBOOK
